UNARCO 101 is the basis of all things UNARCO. This course is designed to give you insight into the history of the company and the capabilities of the plants. It will look into who our competitors are and how to identify their products. This course will cover topics on all marketing resources that are available including the Rack Warrior, mobile app, online ordering for the QuickShip program, UNARCO social media, the Rack Engine design tool and what the standards are for common terms used in emails and marketing. Further courses examine certifications, industry memberships and even what the AMM means to our bottom line.
Lessons
Common UNARCO Glossary
In addition to all of the common engineering terms, it is helpful to know the common UNARCO lingo used around the plant and offices. This lesson will cover everything from “blue roof” to “gauge.” The is a continuing education lesson that will be added to in time. Feel free to respond at the bottom of the page with any words or phrases that you feel are specific to UNARCO.
AMM – What Does it Mean?
This is a fairly quick lesson on how the American Metal Market Index affects product pricing and relates to surcharge. It will briefly look at how much of the content of our product cost is related to steel pricing.
Distribution Centers and Warehouses
This course will cover the different types of locations where our rack will be installed. Learn the difference between a simple storage warehouse and a complex distribution center with automated Conveyor Systems and Engineered Pick Modules.
QuickShip Online Ordering
Users will learn how to use the online QuickShip application so they can help coach customers with repetitive simple orders to use the system without assistance. Learn what product is available in QuickShip and see screen examples of all automatic emails and customer correspondence.
Truckloads
This lesson examines the different types and sizes of trailers and freight carrying methods used for rack transport including flatbed styles, vans and containers. Information from our shipping department on typical rack bundle sizes and freight cost calculation is also included.
Hot-Dipped Galvanized Finishes
This lesson will cover the galvanizing process and benefits as well as how to accurately calculate the additional costs of galvanized product.
Shipping Terms
This lesson discusses common shipping terms and freight lingo as well as important procedures to insure that freight is handled properly with every order. From FOB origin to 3rd party billing and how to get a freight quote, this lesson offers a dictionary of terms to understand freight and carrier information.
Terms & Conditions – Warranty
This course covers topics under the UNARCO Terms an Conditions which apply to all sales. The user will need to read the Terms and Conditions and answer questions about legal issues and warranty.
Which UNARCO Plant Does that Come From?
This lesson will review the manufacturing capabilities of each UNARCO plant and to help users determine the production capabilities for an order. this course has a prerequisite of the lesson Components of a Rack System and Types of Rack Applications.
Rack Competitors
Rack competitors takes a look at who we compete with in the market place, where they are located and their capabilities.
UNARCO Documents & Order Files Intro
UNARCO Documents is a one stop shop to find all of the information needed about an order. Learn where to look investigate all of the information contained within this easy to search software.
Certifications/Qualifications & Industry Affiliations
The Certifications/Qualifications & Industry Affiliations lesson looks at what memberships UNARCO holds and different engineering and manufacturing certifications it maintains.
Standard Paint Finishes & Beyond
Learn what colors are considered standard and how to price options for special colors as a rack add-on. This lesson involves worksheets for calculating upcharges and explains how costs are derived. Additional information on MSDS sheets for aerosol and powder standard color paints is discussed. This course has a prerequisite of the lesson Powder Coat Painting.
UNARCORACK.com – Web Tricks
UNARCORACK.com – Web Tricks lesson will point out easy to access points on the web to get information quickly and tricks to share with customers who ask repetitive questions.
Rack Warrior – UNARCO App – Outdated Version – Revision Coming Soon
Take a tour of the UNARCO Mobile App – Rack Warrior and learn how to guide customers through finding information on their tablet or mobile device including part number identification, checking the status of orders, and finding the capacities of beams and uprights.
Marketing Standards
This lesson gives guidance into the marketing standards of UNARCO including a look at all of the logos and how to correctly use rack terms consistently. Do you know whether it is Unarco or UNARCO or whether you should type Push Back or Pushback? This course will examine a list of standards we should all try to use when communicating to customers. This list will continue to grow with time. Please submit any new words or phrases you can think of.
Order Files – UNARCO Documents: Setting Up Folders
UNARCO’s electronic filing system contains a wealth of information on the history of an order from order entry until installation. In order for this information to be easily found by users, it needs to be properly organized and set up. This lesson goes through the steps of how to set up the folders for the UNARCO Order Documents Filing System. In order to take this lesson, you must have first completed the overview into class – UNARCO Documents and Order Files.
Social Media – Let’s Engage our Customers
The Social Media lesson is designed to show users how to connect with UNARCO via the web and how to get customers to engage as well. It offers an inside look at UNARCO’s presence on Twitter, Facebook, Google Plus, YouTube and whatever comes next. Guarantee that with all that changes in the web, this lesson will lead to additional lessons and continuous learning. It is suggested that you click on the links and visit the sites because there will be questions on the quiz from the links.
History of UNARCO
The history of UNARCO tracks how we got here from our early start in the mid-fifties to present time, including answers to some questions commonly asked by customers. Feel free to add other trivia facts via the REPLY button.